If you have any problems with your mobile phone, or your landline or anything else that you use on a regular basis, there is a telephone number that you can phone to speak to the help desk. This is all good and well, and should in theory be all that you need to get you going again. Yet, almost all of the help lines connect you straight to India or Bangladesh, and you end up talking to someone who more often than not cannot understand you. The issue is not that the help desk is half way across the world, but that there is a genuine language barrier that cannot be ignored.
Even people who live in this country may struggle to understand the accent of someone who lives on the other side of the country, so how can one expect foreigners to understand it? When you have a problem with any household appliance, you just want it fixed quickly without having to explain yourself over and over again to make sure that you are understood. It can be very frustrating and many people lose their patience on a daily basis.
Call centres in other countries may be a good idea, and can probably solve many minor problems, but there should be some kind of line for major problems in this country as well. There are still many unemployed people in this country as well, who should maybe be given the option of working at a help desk too.
Powered by FireStats